IT Service Management
Better Results Through Improved Planning and Processes

Service Offerings


Strategic Planning

Organizational Development

Vendor Selection

Program & Project Management


One area often neglected by Information Technology Management consultants is post project completion or “steady state” Information Technology Service Management (ITSM).  Effective service management does not happen by accident—it begins with effective strategic planning, organizational change management, the right acquisitions and the effective execution of program and project plans. Optimum IT Management can assist customers with the development and implementation of an effective ITSM plan.


“IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, focused on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.


Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.


ITSM is a process improvement discipline.  The discipline focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.”